What is the NPS Calculator?
The NPS Calculator helps businesses calculate their Net Promoter Score based on customer feedback. It measures customer satisfaction and loyalty by asking how likely customers are to recommend the business to others. NPS is a valuable metric for gauging customer sentiment and loyalty.
Calculate Your NPS
What is NPS Calculator?
The NPS Calculator estimates the Net Promoter Score (NPS) based on the responses from customers. It divides respondents into promoters, passives, and detractors and uses these numbers to calculate a score that measures customer loyalty and satisfaction.
How to Use NPS Calculator?
To use the NPS Calculator, enter the number of promoters (those who score 9-10), passives (those who score 7-8), and detractors (those who score 0-6), along with the total number of respondents. Once all values are entered, click "Calculate NPS" to get the result.
What is the Formula of NPS Calculator?
The formula for calculating the Net Promoter Score (NPS) is:
NPS = (% of Promoters) - (% of Detractors)
Where: - Promoters are customers who score 9-10, - Detractors are customers who score 0-6, - Passives are customers who score 7-8 but are not used in the calculation.
Advantages of NPS Calculator:
- Simple and easy way to measure customer loyalty and satisfaction.
- Helps businesses identify areas for improvement.
- Provides actionable insights into customer sentiment.
- Useful for tracking changes in customer satisfaction over time.
Disadvantages of NPS Calculator:
- Does not provide in-depth feedback on why customers feel the way they do.
- Can be skewed if the sample size is too small or unrepresentative.
- Focuses on loyalty, but does not necessarily capture all aspects of customer experience.